Betta Value Stores

Betta value stores meeting report The first issue in the meeting that we discussed was that at the store enterance, there ar as tumefy hardly a(prenominal) shopping baskets, and any ready(prenominal) trolleys are of the wrong type. The store has hassles with persuading shoppers to s carrousel them to the trolley park at the main entrance of the store. We had quite a debate on this issue as Zara and Ahmed had quite strong fancys. Ahmed had the idea of nectar points and that every time you put your trolley back you go out get points on your card. And in the oddity you can trade your points for a item sold in the store.In the end we decided that this would be too much of a hassle so instead we went with Zaras idea. Which was to first of any buy more trolleys so there are plenty available scarcely to buy the ones you own to put a dumbfound in. This way mint will return their trolleys so they can have their pound back. We thought a disadvantage for this would be that we wo uld have to replace all existing trolleys with ones which have slots for moneys. In the end we decided this would be a good thing to invest in as it will be very beneficial in the end. The second issue that we discussed was that staff are seen to be unhelpful.That baulk operators do not k straightway the location of items, people are still seen to be stacking shelves after the store has opened for the common and that younger employees are offhand with dealing with the public. For the solution of this first problem about people carry on stacking the shelves we came to a clean shoemakers last of started stacking shelves earlier and for them to train to stack the shelves faster. The solution to the checkout operators we were torn amid two. One idea was that we give a sheet of paper to the checkout operators outlining where most of the goods in the store are located.The other idea we had was that we have a touch screen computer in which you type in the key words of the item and it w ill tell you its location. We said that ab initio it would cost quite a bit but in the end it well be very beneficial. Thirdly we discussed the fact that most customers suggested that we should spell a lot more services rather then in effect(p) selling household goods and groceries. Some services and facilities they suggested included having lottery kiosks, composition stalls, shoe repairs, cash points etc.We had quite a debate about this but one thing we all agreed at was that we would offer whatsoever of these services rather all of them and we agreed that this would be a top priority as we would not want to lose customers to other businesses who bring home the bacon these services. In the end we all agreed on the fact that we should for now work towards getting a lottery kiosks and stand for newspaper. We would see if this would break the business as a whole and meet customer involve after assessing this we would re-evaluate of what other services we should provide for cus tomers.Another important issue that was on the minds of a lot of customers was that no allowances are made for shoppers who have mobility problems or small children or who speak little English. At first we were bemused as to solve this problem and could not generate many solutions. In the end though we decided that we would employ some employees that were bilingual and possibly put signs up that are in other languages as well as English for all to understand. We also decided that a incline out side of the building would be appropriate.